Ongoing Support Agreement

Definition

An Ongoing Support Agreement ensures continuous support, maintenance, or service from a vendor or partner post-purchase.

Frequently Asked Questions

What is a support and maintenance agreement?
A support and maintenance agreement is a contract between a vendor and a customer that outlines the terms for ongoing support and maintenance services.

What is the difference between a maintenance agreement and an SLA?
A maintenance agreement covers the services provided for maintaining a product, while a Service Level Agreement (SLA) specifies the performance standards and response times for those services.

What is the difference between vendor agreement and SLA?
A maintenance agreement covers the services provided for maintaining a product, while a Service Level Agreement (SLA) specifies the performance standards and response times for those services.

Related Software

Zendesk, ServiceNow, Freshdesk

Benefits

Ongoing support agreements ensure that customers receive continuous assistance, helping to maintain product performance, reduce downtime, and address issues promptly.

Conclusion

An Ongoing Support Agreement guarantees continuous support and service post-purchase, ensuring customers receive necessary assistance and maintenance to keep operations running smoothly.