Frequently asked questions
What is the meaning of user onboarding?
User onboarding helps new users get started and find value in a product or service.
What is the customer onboarding lifecycle?
The customer onboarding lifecycle encompasses the steps a new customer takes from initial sign-up to becoming a fully engaged user, including setup, education, and first-time use.
What is the onboarding process in customer success?
The onboarding process in customer success involves guiding new customers through the initial setup and usage of a product or service to help them achieve their goals.