Frequently asked questions
What is a customer retention strategy?
A customer retention strategy is a plan to keep customers engaged and loyal to a product or service.
How do you ensure long-term customer retention?
To ensure long-term customer retention, focus on delivering consistent value, providing excellent service, personalizing experiences, maintaining regular communication, and improving the product based on feedback.
What is the difference between user retention and customer retention?
User retention focuses on keeping individual users engaged with a product, while customer retention emphasizes maintaining ongoing relationships with customers who may make repeat purchases.